In order to obtain and retain certification all applicants and clients must abide by the rules of the Scheme and the Certification Agreement. The client shall ensure that the responsibility for the certification application is clearly defined by appointing an authorized representative who will be the main contact with WHC and ensure that the Scheme provisions are observed. All information deemed necessary by WHC in order to complete the assessment should be made available by the applicant through the completion of their application form and that all Annexure shall be duly completed as these form an important part of the certification system. On receipt, all applications are checked for eligibility and completeness. A quotation is prepared which includes the scope verification and all of the fees for review and reporting. WHC shall be responsible for all certification activities, from the initial document review, audit/evaluation of the client’s Management System through periodic surveillance audits and reassessment audits/evaluations.